How can we help you today?
Find answers, get support, and discover resources to make your shipping experience seamless.
Frequently Asked Questions
Where do I find my tracking ID?
Your tracking ID starts with CW and was sent in your confirmation email or shipment receipt.
How often is my location updated?
In-transit shipments refresh automatically. You can also reopen the tracking page anytime for the latest position.
How do I contact support?
Use the live chat below with your name, email, and optional tracking ID.
Live Support Chat
Chat in realtime with the CargoWatch team. Your conversation stays saved on this device.
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